What We Do
DID YOU KNOW?
Customer service is one of the most important aspects of a successful business. It directly affects how potential customers feel about your brand.
85% of customers agree that a positive customer experience makes them more likely to return. However, after only ONE bad experience some customers never give you a second chance.
CREATE A CULTURE OF EXCELLENT SERVICE
Our business specific in house coaching differs from other general basic training. The enhanced customer service coaching by First Contact, teaches your employees HOW to consistently create a
great customer experience. Our goal is to:
- Improve your business reputation
- Retain your current customer base and attract new customers
- Establish your brand as a leader in your industry
- Increase customer referrals, ratings and reviews
- Enhance your team's performance and engagement
- INCREASE CUSTOMER SPEND
- MAKE YOUR CUSTOMERS HAPPY
Our Expertise
With over 20 years experience in customer service, finance, hospitality and travel we are driven and passionate to help businesses navigate the increased standards that customers require. We know that great customer service, which leads to a satisfied customer increases your bottom line. Our coaching style is relatable, interactive and engaging and your employees will gain knowledge without the boredom of a lecture.
When customers feel valued they spend more.
Our Approach
Our service includes a comprehensive consultation and a customer audit to help identify gaps and opportunities in your current system. We also ensure that the coaching is relatable and shows employees how they benefit from an increase in your customer base. We help them buy in to the philosophy of satisfying the customer.
That’s how we ensure your success.
Why Us?
First Contact is your partner in the journey to excellent service. We take the entire customer journey into consideration. The challenge - the solution - the result.
End to end service delivery is key to the customer having a great experience.
We focus on the 5 key customer service skills.
Our coaching packages will work for you!